Support
We usually reply within a day or two.
Contact us
For anything — a bug, a billing question, a feature idea, or something that just felt unfair in one of the training modes — email support@convertchess.com.
Common questions
- How do I cancel my subscription?
- Go to Account → Manage subscription. You keep Premium until the end of the period you've already paid for.
- How do I delete my account?
- Go to Account → Delete account. This is immediate, permanent, and also cancels any active subscription.
- I hit my daily run limit but I'm on Premium.
- That shouldn't happen — Premium's limits are generous soft-caps, not a real restriction. Email us with your account email and which mode, and we'll sort it quickly.
- My Chess.com/Lichess games aren't showing up.
- Double-check the username is spelled exactly as it appears on that platform, and that the account has public game history. If it still doesn't work, email us the username and platform.
For anything about how we handle your data, see the Privacy Policy; for the rules of using ConvertChess, see the Terms of Service.